Returns
We want you to love your KŌVIA hair. Here's how we can help before your order ships, and what to do if anything arrives wrong.
If your order hasn't shipped yet, we're happy to help with an exchange for a different colour or product (subject to availability), or store credit. Just reach out as soon as you can, since once an order has been processed or shipped we're unable to make changes.
Once your order has shipped, it's final sale. We're unable to accept returns, exchanges, or cancellations.
Received the wrong item, or did your order arrive damaged? Email us within 48 hours of delivery with your order number and a few clear photos, and we'll make it right.
Questions before you order? We're happy to help. Email [email protected] or tap the chat icon on any page.
* Interim guidelines. We're finalising our full return policy as we expand into new regions, including the US.